When putting a work order into the system, please take the following into consideration:
- Please do not repeatedly put in the same work order. This will slow down response times and potentially delay getting you service.
- Please put all maintenance issues at your property on one work order. If we need to send multiple people out we will separate those internally.
- Please do not include items that are considered tenant responsibility in your lease (i.e. light bulbs, smoke alarm batteries, furnace filters, etc.)
- Please select 1 time slot that you are available per day when entering a work order. If you select 3 slots for the same day it runs the risk of us not being able to fit you in when you are available.
Also, please remember to check your email as you will receive a confirmation email when your work order is scheduled informing you of the selected time slot and after your work is completed to rate the technician. We appreciate all feedback.
If you prefer, you can always call 816-988-8170 to talk to us directly. Our maintenance call taking hours are Monday-Friday 8:00am to Midnight and Saturday and Sundays 9:00 to 5:00